Walsall Arena

Covid-19 Information

We strongly advise face masks/face coverings are worn when in communal/circulating areas. Masks are not currently required to be worn once seated for a performance. Medical exemptions apply as previously.

If you have tested positive for Covid-19, your tickets can be transferred to another show. Proof of a positive PCR test will be required. 

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Accessibility Statement

Accessibility Statement

Accessibility statement for Walsall Council

This accessibility statement applies to www.walsallarena.com

This website is run by Walsall Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

 

How accessible this website is

We know some elements of this website are not fully accessible:

  • You cannot modify the line height or spacing of text
  • You cannot skip to the main content when using a screen reader

 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email - julie.simmonds@walsall.gov.uk
  • call - 01922 650312
  • We’ll consider your request and get back to you in 5 working days.

 

If you cannot view the map on our ‘contact us’ page, call or email us https://www.walsallarena.com/visit/contact-form for directions.

 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: julie.simmonds@walsall.gov.uk

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us https://www.walsallarena.com/visit/contact-form

 

Technical information about this website’s accessibility

Walsall Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Interactive tools and transactions
Our box office payment path is built and hosted through third party software and ‘skinned’ to look like our website. We are working with Savoy Systems to improve the accessibility of their box office system. We'll keep this statement updated with the developments.

 

Preparation of this accessibility statement

This statement was prepared on 1 December 2020. It was last reviewed on 3 December 2020.

This website was last tested on 3 December 2020. The test was carried out by Twenty-First Century Media Group using the WAVE Web Accessibility Evaluation Tool (https://wave.webaim.org). The test brought back the following results: 0 Errors, 0 Contrast Errors